I haven't been blogging much about my experiences as a consumer for a while. There is one other resort which I have been trying to do a review on but never really gotten down to doing it. I will do that soon. =) Golden Palm Tree Spa and Resort, if you are interested to know.
Anyway, I just got off the phone with the service-staff from BatamSpaVilla and I must say, they are so wonderful!
I made reservations for 4 pax early this week for a spa package on 21 May (Monday). As usual, they were prompt in replying me and arranging for payment etc.
I got my sister-in-law to make the payment via ibanking yesterday and found out to my horror that the payment would take a few days to clear! I really slipped my mind!
I called immediately to find out how we should proceed. It is already Friday and banks dont work on Sat and Sun (right?). The trip is this coming Monday!
A very nice lady called Pauline called me immediately (I couldnt get her on the phone and I dropped her an email) and reassured me that I could proceed with the trip.
My jaws dropped!
She told me she would collect the money from me after the trip if the transaction is not successful.
I am a sucker for user experiences and absolutely love services like this where there is so much flexibility and trust in their customers!
For those of you who are interested, please visit this website www.batamspavilla.com
I will blog about the spa experience after the trip =)
